Terms of order and delivery

Terms of order​

Seedlings

Thee seedlings sold in the online store are reservations for the next planting season (1.5. - 20.6.). Reservations (purchases) are being taken around the year, but deliveries are done only during planting season.

The right time for planting is just after the frost in the ground has melted. The exact time differs from year to year. A rule of thumb is that planting is to be done in betvenn first of may (vappu) and mid summer day (juhannus). The reserved seedlings are kept in our coldstorage until the desired delivery date. The delivered seedlings are always froxen and dormant. The deliveries are dated from 1.5 to 20.6.. 

Accessories

Acessories can be ordered around the yerar.

Terms of delivery​

Collecting from nurseries

Before payment you have to desida a pick up date. You get a receipt after succesfully making a reservation. This reservation number on the receipt is your link to your order. Arrive at the nursery at the agreed date with your receipt. The seedlings will be handed over. In questions about collecting from the nursery plase contact the nursery in questin.

  • tilaus.saarijarvi@finforelia.fi 
  • tilaus.nurmijarvi@finforelia.fi 
  • tilaus.kerimaki@finforelia.fi 
  • tilaus.rovaniemi@finforelia.fi

Collecting from the nursery is free of charge.​

Delivery

Toimitus asiakkaan haluamaan osoitteeseen veloitetaan toteutuneen toimituskulun mukaan. Toimituksesta tehdään 50€ varaus tilauksen yhteydessä. Mikäli toimituksen kokonaiskustannus jää alle tämän, tilaus toimitetaan mutta erotusta ei makseta takaisin. Sovi toimituksesta lähimmän taimitarhan kanssa, vähittäismyynnin sähköpostiosoitteissa.

  • tilaus.saarijarvi@finforelia.fi 
  • tilaus.nurmijarvi@finforelia.fi 
  • tilaus.kerimaki@finforelia.fi 
  • tilaus.rovaniemi@finforelia.fi

Mikäli toimituksen kustannus nousee yli 50€, laskuttaa Fin Forelia Oy toimituksen yli menevän osan erillisenä lisälaskuna toimituksen jälkeen.


Returning / cancellation policy​

Accessories

Unused accessories have a normal 14 days returning right. The returning is done by the expence of the customer. The payment will be returned after the seller receives the product in original condition.

Seedlings

Seedling orders have a 14 days cancellation right as long as the seedlings have not been deliverede / collected. After delivery the cancellation right is not valid. The frozen seedlings can not be frozen again after delivery. This is why it is not possible to return shipped seedlings.

In all returning and cancellation issues please contact: verkkokauppa@finforelia.fi

Payment methods​


Online payment with finnish online banks or credit card. An unpaid order is not considered as a reservation.

Payment Service Provider

Paytrail Oyj is a collecting payment service provider and an authorized Payment Institution working in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For complaints, please contact the website the payment was made to. ​

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com